Crack Eraser Pro Int'l July 2012 Newsletter
I wanted to cover more on Long Crack Repair in this month's newsletter.
We have had a few of calls on long crack repair this month. Some technicians still need some help. Long Crack repair is something you will need to practice on. I believe you need to complete around 50 long cracks to be competent on repairing cracks. Keep in mind that many of your customers will need a replacement if you are not able to repair their long crack so they do not expect the sun and moon. If you set up their expectations correctly by explaining that the repair may not completely go away and it will usually clear up around 50% to 80% first and that you will guarantee the repair for life or whatever your guarantee is they will usually be happy with the repair you perform for them. It has been my experience that most customers just want to stop the crack from spreading and if they do expect it to disappear if you explain that it will not disappear up front you will usually find out that although they would love to have the crack disappear they will be very satisfied with a repair if you can clear the crack up at least 50% and prevent it from spreading further. Explain to them it will save them their deductible and so there is no cost to them. Saving money is always a good motivator for most people especially with windshields because they tend to just break again anyway and replacing them is time consuming with no guarantee it will not leak so keeping a windshield a little longer is good for their pocket book.
Long Crack Reapir Process with Photos
Long Crack Repair
Here is a picture of a long crack before a repair by our system. Most of these Long Cracks start at the edge and travel out from the edge. For years these cracked windshields needed to be replaced because the technology to repair them did not exist. In our business in Colorado almost 50% of our windshield repair business is repairing cracks over 12 inches long and most of our customers are very happy with the repair. The main consideration for repair is the age of the crack. Cracks over 3 months old will have some dirt in them and show more after repair. The sooner you can repair a crack the better it will look.
Our Patented Dual Head injector is the reason we can repair many long cracks. It slides along the crack and injects two resins at the same time because cracks are usually tight at the tip and as they travel down to the edge the gap in the crack increases. Using a thin and a thick resin makes sure the resin can penetrate the tight part of the crack and the viscosity increases as the crack starts to gap open. As the crack opens you need to bridge the gap with a resin that is made to span the gap. The second resin needs to be much thicker than a chip repair resin to bridge the gap.
Once the crack is full of resin it needs to be cured with UV light and the excess resin is then scraped off with a razor blade to remove the resin from the
surface of the glass leaving the resin inside of the crack for a strong bond. If the crack is fairly clean it will be very less noticeable and should last for years. The most noticeable part is usually the stop drill put at the end to help stop the crack from growing further. You will need resin and a stop drill to stop the crack just a stop drill in itself will not stop the crack from running further.
Call us with questions.
If you have any questions on long crack repair or need help ordering supplies please give us a call at 719-331-5966.