Frequently Asked Questions
CRACK ERASER PRO INT'L FAQ
Q. What's repairable damage? A. Stone breaks up to the size of a fifty-cent piece and cracks up to 36 inches long that started cracking within the past 3 months are usually repairable. The sooner you repair the damage the better cosmetically the repair will be.
Q. Why do insurance companies pay for windshield repair?
A. Windshields have become very expensive in the last few years and break more easily because they are thinner. Insurance companies are realizing a substantial savings on their glass replacement costs by using repairs as an alternative to replacement. To promote this benefit they are willing to pay the total cost of windshield repairs.
Q. What is the purpose of repair?
A. The purpose of repair is to stabilize the damage, keep it from spreading, and restore the structural integrity of the glass. Repairs will be improved visually improved from 80% to 98%.
Q. How long does a windshield repair take? A. Usually 5-10 minutes per chip, and 10-15 minutes for long crack repair.
Q. Will I still be able to see the damage after it is repaired?
A. Most stone breaks clear up 80% -98%, leaving a very small spot where the resin was injected through the impact point. From inside the vehicle there only is a hint of where the original damage was. Cracks can be more noticeable depending on the age of the crack and how much dirt has accumulated in the crack before the repair is done. Most long cracks after repair will show a little when you view them straight on however at an angle it is usually only slightly noticeable and windshields are mounted at an angle in the vehicle so most of the glare from the sun reflecting on the crack is gone once repaired.
Q. How can you repair cracks over 6 inches, my agent said cracks over 6 inches are not usually deemed repairable?
A. We use a patented system to repair long cracks up to 36". Long cracks can be repaired successfully with our Dual Head Injector Technology and crack repairs are safe. Long crack repair done correctly passes all government safety tests.
Q. Why don't other glass shops offer this long crack repair system?
A. Unfortunately, most glass shops are interested in selling new windshields and not saving the existing windshield. We are a repair first. Preventive Windshield Repair saves you Time and Money.
Q. What is your warranty on repairs?
A. At our local business A Chick And A Windshield repairs are warranted against spreading for as long as the customer owns the vehicle. If the damage spreads beyond the repair, we will re-repair the extended damage or refund the original repair amount to whoever paid for the repair. In most circumstances this will be the insurance company. We offer a Lifetime Warranty on all repairs.
Q. How long will it take to receive my Windshield Kit or supply order?
A. Usually you can expect 3-5 business days after you place your order.
Q. Do you take international orders?
A. Yes we do, most overseas orders will be shipped by USPS and the web site figures to shipping cost before you finish your order.
Q. How can I place my order if I experience difficulties with your website?
A. If you should have any difficulties placing your order online, please give us a call at 877-835-7965 and we will be happy to take your order over the phone.
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I recently purchased your equipment for repairing cracks long & short. Previously I was not doing cracks at all and missing out on a lot of income. This last weekend I used your equipment for doing 16 repairs at a car lot. WOW.... read more